Introduction. Rhythm Zero ships coffee and select objects from New York City to customers within the United States and to a limited selection of international destinations. All orders are processed and fulfilled from our cafes and studio, with an emphasis on care, consistency, and simplicity at every step.
1. Processing Times
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- During high-volume periods or special releases, processing times may extend slightly; we will communicate delays via email.
2. Shipping Methods & Costs
- Domestic orders ship via standard ground or equivalent service; expedited options may be offered at checkout.
- Shipping rates are calculated at checkout based on destination, package weight, and selected service.
- From time to time, we may offer flat-rate or promotional shipping; any such offers will be clearly indicated at checkout and in relevant campaign materials.
3. Shipping Timeframes
Please note that these timeframes apply to in-stock items. Made to order and pre-order items ship with different timeframes as specified on the product page. We do not guarantee that all the items available at are in stock at the time of your order. If we are out of stock of any items in your order, we will contact you by phone or by e-mail.
4. Delivery Estimates
- Standard domestic shipping generally arrives within 3–7 business days after dispatch, depending on destination.
- Expedited services, where available, typically arrive within 1–3 business days after dispatch.
- International delivery timelines vary by destination and customs processing; most orders arrive within 7–21 business days.
5. International Shipping, Duties & Taxes
- International shipping is available to select countries; eligibility and rates will be displayed at checkout.
- Customers are responsible for any customs duties, import taxes, or local fees assessed by their country’s authorities.
- If an international shipment is refused or returned due to unpaid duties or local restrictions, shipping charges are non‑refundable; product refunds will be handled in accordance with our Returns Policy.
6. Order Tracking
- Once your order ships, you will receive a confirmation email with tracking details.
- Tracking information may take up to 24 hours to update after dispatch.
7. Shipping Restrictions
- We cannot ship to P.O. boxes or certain forwarding addresses for some carriers and services.
- Some products may be restricted from international shipment due to customs or carrier regulations (for example, specific food items or fragile objects).
- We reserve the right to cancel and refund any order that cannot be shipped safely or legally to the requested destination.
8. Payment Methods
- We accept major credit and debit cards, as well as other payment methods shown at checkout (for example, wallet payments or bank transfers, where available).
- All payments are processed in USD; any currency conversion fees are the responsibility of the customer.
- Orders are charged at the time of purchase; we are unable to modify payment methods after an order has been placed.
9. Address Accuracy
- Please ensure your shipping address is complete and accurate at checkout.
- We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.
- If you realize an error after placing your order, contact us as soon as possible; if the order has not yet shipped, we will make reasonable efforts to update the address.
10. Contact
For any questions regarding shipping, international orders, or special requests, please contact us at help@rhythmzero.nyc